Dear Mr. Hamilton,
I believe you are the one that I originally spoke to when looking for a mold inspection service for a rental house that my daughter is leasing in Charleston. I just wanted to let you know how pleased I was with Mr. Ryan Kammauf’s work. This has been quite an ordeal for us. Our daughter was diagnosed with hypersensitivity pneumonitis as a complication to asthma this summer. She is a student at the College of Charleston and had some flare ups of asthma this past year, but things really deteriorated this summer after she moved into a new rental home. The pulmonologist down there kept telling her that her symptoms were not responding like they should for asthma. An indeed, coughing up blood, coughing so hard that she fractured ribs, intense fatigue, weakness, fevers, waking up at night not be able to breath, are all pretty unsettling. Anyhow, long story short, we had her drop out of the second part of summer classes and come home for more testing and when the diagnosis of hypersensitivity pneumonitis came along, we hired Ryan to inspect the rental home. He found the same mold in the air handler ducts that she tested positive to by ID skin testing. Now that is perhaps just doing the job that he was hired for and we are of course grateful for that. However, it was Ryan’s additional help beyond that testing that has so deeply impressed us. As you might imagine, trying to coordinate and then schedule duct cleaning in a rental home that is 5 hours from us was not easy. We were under time constraints, as the fall semester was about to get under way and we really wanted to try to get this all done before our daughter was to move back in. It might have seemed easier on the surface to find another place to live, but she had already signed a lease for a year.
Ryan not only came out on a Saturday morning to expedite the initial testing, but he also was key in helping arrange for duct cleaning and air purification. Since our daughter had come home to GA for treatment, he was so kindly flexible with having to meet up with friends of my daughter to let him into the home. With all of the professionals that we worked with in this ordeal, Ryan was the only one that really seemed to take a personal touch and to actually care. He answered all of our questions in a timely and professional manner, arranged for us to use air purifiers until the ducts could be cleaned, and has been incredibly helpful in arranging for us to purchase a Biopure unit for room use, as the landlord did not want to install one in the Hvac.
So often jobs well done go unnoticed or unthanked. This was a job not just done well, but done superbly. Due to Mr. Kammauf, you should know that your business is being well taken care of down there in Charleston.
Sincerely,
