Dear Ancel, in a world where it seems as though customer service is obsolete, it is a true pleasure to find out that it certainly does exist still. We are extremely grateful for the incredible customer service given to us by you and your great team. You all have been unbelievably patient, professional, attentive, informative, meticulous and extremely hard-working. This has been a very difficult time in our lives and Biotek Environmental, Inc.. has brought us through it better than I believe any other mold remediation company could have. We know that you went above and beyond in helping us find all the sources of moisture in our home that led to the mold growth. The long hours (early morning through late evening) you all worked to get the job done fast were so meaningful to us since we had two very young children that could not return home until remediation was completed. You and your team have been very respectful to us and to our home. You all treated our home and property as though it were your own. All of our requests and concerns were responded to with words and actions in a way that all customers hope to be responded to.
We, also, all know that a company is only as great as the people it employs; therefore, we feel it is imperative to be sure you are aware that Chris (your operations manager) represents Biotek Environmental, Inc.. well and is committed to helping Biotek Environmental, Inc.. achieve excellence. We know there are a lot of mold remediation companies out there that use scare tactics to get business in an unregulated industry. For that reason, we spent a lot of time researching companies. After sharing our home’s mold analysis reports and your fungal remediation protocol with a friend of a friend, who has a Ph.D. in Microbiology and Mycology, we felt we were in great hands. They were impressed with and agreed with your remediation protocol based upon the indoor air quality. We would wholeheartedly recommend BioTek Environmental for anyone looking for a mold remediation company.